Ecommerce AI Support ROI Calculator

Ecommerce AI support ROI calculator

Build a support-automation case without pretending that every resolved ticket becomes cash in the bank.

Your support operation

Four inputs first. The model fills in conservative working assumptions, then shows exactly what it used.

Monthly orders Monthly support tickets Store platform Region Currency

Adjust assumptions

Change any figure you know. Your result updates immediately. The prefilled software and labour figures are AislePilot planning assumptions (tiered by ticket volume and region), not vendor quotes; most AI support tools price per resolution. SEK and USD use a fixed approximate conversion from EUR (1 EUR = 11.5 SEK = 1.08 USD).

Average handle time, minutes Loaded labour cost, per hour Expected full-resolution rate, % Human QA time per automated ticket, minutes New software, per month Current software replaced, per month One-time setup cost Internal implementation hours Ramp / evaluation window, months

Read this as capacity, not automatic savings. Released time becomes cash only if staffing or contractor spend changes. Otherwise it is capacity your team can use elsewhere.

This adds five coarse counts: overall, platform, region, ticket band and order band. No email, company, cookie or per-run response is stored.

The formulas

Hours released = automated tickets × (current handle time - retained QA time) ÷ 60.

Monthly capacity value = hours released × loaded hourly cost.

Annual net benefit = 12 × (capacity value - incremental monthly software cost) - setup and internal implementation cost.

Payback uses the steady-state monthly benefit after implementation cost has been paid.

Before you use the answer

Replace the example resolution rate with a range from your own ticket mix. Password resets and order-status questions are not the same as damaged-product disputes. Run the model at 20%, 40% and 60%, then ask whether the project still works in the conservative case.